What happened?Ĭheck to see if you bought the full game or other content. It’s possible you redeemed downloadable content (DLC) or a subscription that can only be accessed once you start playing the game. I redeemed a product code, but nothing new appeared in my games. If you bought the code from a retailer and it was already expired, contact the retailer for more help. Make sure you check expiration dates on codes for the games you buy to be aware of any redemption expirations or restrictions. If the code you’re trying to use has expired, we aren’t able to help. We can’t help with codes that have already been used on other players’ accounts.

If you bought the game secondhand, it’s likely that the original owner used the code already. They should be able to help you get a new code. Your best bet is to go back to the retailer you bought the code from.

Read all instructions carefully so you don't miss out! It says my code has already been redeemed. Some codes may even give you extra content when you redeem them at a specific URL. The EA app or Origin will send you to that URL when possible, but double check the product code instructions to make sure you redeem your code in the right place. What should I do?Ĭheck the instructions that came with your code - they should list the URL where you should go to redeem your product code. I got a message saying my product code can't be redeemed through the EA app or Origin for Mac. Find the game you want to buy in the store.Click Pay Now to complete your purchase.On the Review Order page, click Enter Promo Code >.Choose to pay with a saved payment method, enter in a new payment method, or use your EA Wallet.If there’s only one edition of the game available, click Purchase.If there are different editions of the game available, click Select edition to choose the edition you want to buy, then click Buy.Select Browse to find the game you want to buy.Find the code you want to redeem and click Copy Code, then follow the instructions under How to use.If you dismissed the pop-up in-game, you can still find your code in your EA Account Settings. If you got an Offers and Promotions code that appears in-game, you can collect it directly there. You usually can't use them on games less than a month old, virtual currency, memberships and subscriptions, game time cards, third-party games, or with any other current sale or promotion. Restrictions on promo codes vary from game to game and promotion to promotion. Redeem your promo code during the checkout process. Promotional (promo) codes can give you discounts on your purchases. Subscriptions and virtual currency codes, like for SimPoints, can be redeemed at the URL in your code’s instructions. Redeem your EA Gift Cards in your EA Account and Billing settings. Gift cards, subscriptions, and virtual currency codes Those games include, but are not limited to: Some of our classic games cannot be redeemed on the EA app or Origin and can only be played if you still have the game disc. Redeem your codes there to play your games and get any additional bonus content. Some codes for bonus content in The Sims 3 need to be redeemed on The Sims 3 website. Go to your computer's top menu to select Games and Redeem Product Code.Log in with the EA Account where you want to add the game.Redeem your product code in the Origin client for Mac Once you’ve redeemed your code, your game will appear in your account. Redeem your product code in your EA Account Settings

Type in your product code, then click Next.For all other platforms, click the right button below the Redeem button. For PC codes, click on the Redeem button.Or, check the box or manual inside the box. If the game hasn’t already been added to your account, you can find the product code in your confirmation email after you’ve bought a game. This is especially important if you're a parent who wants to add a game to your child's account. Make sure that you log in to the EA app or Origin for Mac using the EA Account you want to add your game to. Need help redeeming a code for a different platform? Learn all about product codes, promotional codes, and how to redeem them.

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